Refund Policy

A Legal Disclaimer

Big Nose Kate Co. Return Policy

At Big Nose Kate Co., we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be exactly what you envisioned, and we are happy to offer store credit for eligible returns.

Eligibility for Returns:

To be eligible for a return, you must contact us within 7 days of receiving your order.Items must be returned in their original condition.

For hygiene reasons, earrings are final sale and cannot be returned.Customized or personalized items are also final sale and cannot be returned.

How to Initiate a Return:

Contact Us: Reach out to our customer service team via email or phone (contact information below) to request a return authorization (RA) number. Please provide your order number and reason for the return.
Pack Your Return: Carefully repackage the item in its original packaging to prevent damage during transit.
Ship Your Return: Ship the item back to us using a trackable shipping method with insurance. You are responsible for the return shipping costs.

Processing Your Return:

Once we receive your returned item and verify its condition, we will issue a store credit for the purchase price of the item, minus any original shipping costs.

The store credit will be issued to your account and can be used towards future purchases on our website.

Please allow [Number] business days for your return to be processed and the store credit to be applied to your account.

Exceptions:

We reserve the right to refuse a return if the item is not in its original condition or does not meet our return policy criteria.
In cases of damaged or defective items, please contact us immediately upon receiving your order, and we will work with you to find a satisfactory resolution.

If you have any questions or concerns about our return policy, please don't hesitate to contact us:

Email: BigNoseKateCompany@gmail.com

Phone: 940-636-3712

Thank you for shopping with Big Nose Kate Co.!