Free Shipping on Orders of $500 or More
Frequently Asked Questions
Yes. Orders totaling $500 or more qualify for free shipping. Shipping charges for orders below $500 are shown at checkout.
Eligible purchases may be exchanged or returned for store credit within 15 days of the purchase date, with prior approval. Discounted items are final sale. Please review our Return Policy for full details.
Email info@bignosekateco.com or call (682) 529-7277 before shipping an item back. We provide the return address after your return is approved. Customers pay return shipping unless the item arrived damaged. Pack the item securely in a sturdy box.
For eligible refunds, we issue the refund within 48 hours after receiving and inspecting the approved return. Your bank or payment provider may take additional time to post it.
Notify us within 24 hours of receiving the item. One-of-a-kind items damaged during shipping are eligible for a refund. For replaceable items, we may offer replacement or repair.
Cancellation requests must be made within 30 minutes of purchase. After that, the exchange policy applies.
Vintage and Old Pawn pieces are sold in as-is condition and may show natural signs of age and wear. Please read the individual listing and review its photographs before ordering.
Absolutely. Contact us for additional photographs or to arrange a FaceTime shopping appointment. We want you to feel confident in your selection.
Yes. Visit our Gift Card page to choose an e-gift card amount.
Email info@bignosekateco.com or call (682) 529-7277. We are based in Tolar, Texas 76476.